Digital Transformation Potentials in the Integrated Facility Management Industry
The adoption of digital transformation has become increasingly prevalent in various aspects of modern life. As the Facility services have matured over the past few decades, technology has permeated the entire value chain of Facility Management services. The digital landscape has witnessed substantial technological advancements, influencing the perception and expectations of service levels within the realm of Facility Management. This is exemplified by the application of digital technology in the following areas:
– Utilization of IoTs in utilities systems and sub-systems
– Implementation of software applications for workflow management and analytics, as well as procurement and stock management
– Integration of Artificial Intelligence and Machine Learning for predictive maintenance, forecasting, and reporting
– Utilization of Augmented Reality for interior design, space planning and management
The strategic selection and application of technology in functional areas necessitate thorough analysis based on the following premises:
– Ensuring functional fit-for-use
– Assessing ease of availability and implementation
– Aligned with the organization’s strategic rationale
– Enhancement of safety measures
– Mitigation of risks or avoidance altogether
– Overall efficiency improvement and carbon emissions reduction
– Realization of economic gains
– Comprehensive gains assessment
Despite the deployment of best-fit technology, the failure of adoption and standardisation can be attributed to a prevalent aversion towards utilizing the facility, stemming from conservative cultural norms, limited awareness, and other cultural intricacies. Moreover, the rapid evolution and advancements in technology render the integrated workplace management ecosystem susceptible to the obsolescence of current technological solutions.
The profound impact of digital technology on Facility Management services lies in its transformative potential, which can be fully realized by carefully harmonizing its beneficial outcomes with the values of society and culture and aligning with long-term business objectives.