Competency Management and Productivity
The landscape of Facility Management Services has transcended routine administrative tasks, now demanding intelligent, data-driven decisions executed by a skilled labour force within modern Smart Buildings. The proficiency of service personnel is pivotal, aligning with end-users’ expectations in daily operations and maintaining contemporary amenities and supporting infrastructure.
The Policy and Strategy framework governing Facility Management Services must permeate through all levels of the Service Team, comprehended both in its literal context and its overarching spirit by stakeholders.
Identifying critical competency criteria involves meticulously considering stakeholder requirements alongside the intricacies of building systems and subsystems. Every Facility Manager must possess a foundational knowledge base across various essential domains:
- Communication
- Interpersonal Relationship Management
- Compliance
- Statutory and regulatory requisites
- Environmental Building Codes
- Stakeholders’ business needs about the property
- Risk Management and Business Continuity
- Maintenance Services
- Best Industry Practices
- Cost Management
- Technology for Building Services
The proficiency level of the service team directly correlates with operational productivity. Efficient resource planning involves aligning supply with demand and engaging service team members effectively. Employing flexible, demand-driven staffing, maintenance equipment, and tools optimises long-term Facility Services costs. Aligning skill requirements with service portfolios and sourcing resources accordingly is imperative in linking productivity with competency.
Continuous enhancement in service productivity necessitates the monitoring, analysing, and benchmarking of cost, time, and customer satisfaction metrics. The selective adoption of technological tools within the industry is crucial for holistic improvements in competency and productivity.
Enhancing skills through assessments, upskilling programs, and fostering a multitasking culture can significantly augment productivity across soft and hard service portfolios.