Category Archives: Technology in Facility Management

Trends in technology, etiquette, and safety within high-rise buildings elevators

Elevators are the most vital vertical transport equipment in high-rise buildings. Steam-powered passenger elevators were first installed at the Haughwout Department Store in New York in 1857, and the electric lift came into use in early 1900. Since then, the technology and safety features of passenger elevators have evolved for skyscrapers across the globe. With the advent of modern-day skyscrapers equipped with state-of-the-art elevators, building facility managers are responsible for upgrading their knowledge and understanding of the latest technology trends, safety features, maintenance techniques and passenger comforts.

ELEVATOR INNOVATIONS
Over the past 150 years, numerous innovations have emerged worldwide, particularly in the electric traction systems used for high-rise buildings. These advancements have focused on enhancing safety and security features, promoting intelligent interoperability in smart buildings, and increasing passenger comfort. Recent innovations in lift technology include regenerative drives, gearless traction systems, ropeless lifts, IoT-enabled diagnostics and controls, and AI and ML adaptive systems.
Drivers for the technology innovations are –
• Safety features
• Security surveillance and controls
• Speed and smooth ride
• Passengers’ comfort – optimising waiting and destination time
• Energy and carbon efficiency
• Reliability and maintainability
• Installation, operation, maintenance and disposal cost efficiency

ELEVATOR ETIQUETTE
• Please observe the directional movement of the lift and the comfort level of fellow passengers when entering or exiting the lift car while maintaining a respectful personal space.
• Refrain from prolonged staring, playing music, creating excessive noise, engaging in loud conversations, or conversing over the handset within the lift car.
• It is advisable to avoid consuming food or beverages inside the lift car.
• Maintain a standard of personal hygiene by covering your mouth and nose when sneezing.
• When accompanied by a dog, please utilise the designated lift, remain considerate of other passengers, and ensure that the dog is always leashed and under your control.
• Priority should be given to delivering food, medication, or emergency supplies.
• Be careful with your luggage in the elevator and avoid overloading it.
• Do not obstruct the car door to allow others to enter or exit the lift. Furthermore, do not attempt to rescue individuals from the car if it has halted away from the floor level.

SAFETY
1. In 1999, a passenger was trapped in an elevator at the McGraw-Hill building on Sixth Avenue, New York, for 41 hours after it stopped dead after a brief power dip. Alarms, surveillance video, and all other attempts to call for help went unnoticed for 41 hours.
(Source: NYTimes- The Big City; Aftermath Of 40 Hours In an Elevator)
2. Noida high-rise lift malfunctions, reaches top floor, smashing roof after brakes fail
This is the second time in less than a year that a lift at Paras Tierea Society in Noida has malfunctioned.
(Source: https://indianexpress.com/article/cities/delhi/3-injured-after-lift-brakes-fail-reaches-top-floor-smashing-roof-in-noida-high-rise-9324996/)

Modern-day lifts have built-in safety features mandated by local and national legal and regulatory guidelines. Accidents from elevators are rare, but they are fatal in most cases. Construction and maintenance personnel working in or near elevators and general passengers face significant accident risks.
For maintenance and construction workers, janitors, and cleaners, the significant hazards are –
• Fall into the shaft
• Entanglement between the moving car and fixed structures or moving parts.
• Hit by the elevator car or counterweight
Passengers face tangible and relatively frequent safety hazards, which include: –
• Entrapment within the lift car
• Mis-levelling of the lift
• Excessive speed of the lift
• Malfunction of the car doors
• Failure of the emergency rescue device
• Dysfunctionality of the emergency push button
• Autonomy of the emergency lights
• Inoperability of the intercom system
Consider the essential safety measures that construction and maintenance personnel are required to implement to promote professionalism and ensure safety in workplace practices.
• Safety regulations and protocols should be readily accessible to construction and maintenance staff and passengers throughout operations.
• The emergency response program should be systematically developed to effectively address common issues, such as entrapment following a power interruption, entanglement of individuals or clothing in lift doors or moving components, lift car door malfunctions, failure to stop at designated floor levels, excessive noise and vibrations during operations, and potential physical confrontations with other passengers or animals Only personnel who have received adequate training and certification should be authorised to perform work on or near lifts.
• Lock-out and tag-out procedures must be strictly adhered to during maintenance work.
• The ‘Original Equipment Manufacturer’ should be prioritised when awarding the lift’s annual maintenance contract.
• Additionally, the maintenance team must maintain a comprehensive monthly inspection log.
• Third-party entities conduct periodic safety evaluations and passenger feedback to enhance safety and improve measures for end-user comfort.

Elevators are ubiquitous equipment that meets the vertical transport needs of high-rise smart buildings. The right design technology, which addresses building operation needs, maintenance and operational procedures, safety audits, compliance with statutory and regulatory guidelines, and social etiquette, constitutes the key elements for managing the system throughout its lifespan.

LOAD FLOW AND SHORT CIRCUIT STUDY FOR A MISSION CRITICAL FACILITY

  • 1. What is a Load Flow and short-circuit study?
     A Load Flow study is an iterative method for analysing system voltage, current, and power in a power distribution network under stable and fault conditions.
     Gauss-Seidel, Newton-Raphson, and Fast Decoupled methods are commonly adopted iterative methods to study load flow.
    2. Why is a Load Flow & Short-circuit Study essential?
    Today’s mission-critical businesses are highly automated, designed to be dynamic in response to variations in business needs, with stability and reliability as essential requirements. UPTIME INSTITUTE has identified the major causes of Data Centre failures, most of which are attributable to power interruptions, followed by server crashes and other factors. This situation has necessitated the establishment of a steady and reliable power distribution system that is designed to meet business needs in the most optimised manner. Load Flow and Short Circuit studies are among the most important analyses for power distribution networks.
    These studies can provide a range of critical requirements for operations.
     Enhance the stability and reliability of the power distribution network.
     Prevent nuisance tripping, isolate faulty sections during faults, and minimise the impact on healthy network components.
     Recalibrate and reset protection relays to function within their design specifications.
     Conduct a feasibility study and plan to implement significant changes in power sourcing and load connections.
     Perform an iterative study of interconnected power networks with incremental changes and transient simulations Procedures.
    3. Input data requirements
    Accurate data entry is crucial for load flow and short-circuit scenario analysis. It includes General information, System data, Bus data, Load types, Power distribution network data, and Power sourcing data such as generating equipment, transformers, and renewable sources.
     A single-line Diagram indicating the equipment nameplate data of Transformers, Diesel Engine Generators, UPS, Power Distribution Boards, Capacitor Banks, and connected loads.
     System Voltage, MVA and X/R ratio
     Impedance in  or % Per Unit of Power Transformers, all Feeders
     Maximum Load Current and Prospective Loading
     Current and Potential Transformers (CT and PTs) and Performance Curves
     Existing Protection Devices, Settings and Time Current Characteristics
     Reactive Power (KVAR) Control, Voltage Control, and the Scheduled Power Factor (pf) of the system.
    4. Data Collection
     Single Line Diagram
     Nameplate details of Transformers, Diesel Engine Generators
     Power cable runs, types, size and length
     Details of the Switchgear Panel, UPS, Power Distribution Boards
     Protection relays settings
     Manufacturers’ (TCC) data Time Current Characteristics curve of protection devices
     Current Load Data
     Branch network data
    5. Software Tools
     Software encompasses programs designed to implement, evaluate, and execute short-circuit protection system coordination, load flow analysis, harmonic analysis, system stability, motor starting, and grounding.
     Software tools for analysing nonlinear power flow conditions are applied online and offline.
     Online software (ETAP, DigSILENT, PSCAD) assesses and manages real-time load flow and can be integrated with BMS or the plant SCADA system to control and regulate KVAR, active harmonic compensation, and bus voltage to optimise power flow management.
     The software program can be used to control the switching ON and OFF of power sources, connected load, and safety features designed for interconnecting various sources and load centers.
     Offline software (ETAP, PSS®SINCAL, EA-PSM) is commonly adopted to investigate and establish optimal power flow through what-if scenario analysis, forming the basis for future power sourcing integration, load management, capacitor bank installation, renewable energy integration, and predictive maintenance planning of power distribution systems. Examine the stability of voltages at all buses within the specified limits.
    6. Analysis Observations
     Grid power capacity and availability
     Adequacy and resiliency of grid and backup power bus capacity, power cable ampacity, circuit breakers, isolators, online switches, and UPS capacity
     Power interruption scenario analysis
     Short circuit analysis
     Protection system coordination
    7. Load flow and short circuit analysis ensure power network reliability, guiding the planning of cables, switchgear, and protection elements.
    8. Reference Standards
     IEEE 3002.2-2018
     IEEE 242-2001
     IEC 255-3
     IEC 61642

Digital Transformation Potentials in the Integrated Facility Management Industry

The adoption of digital transformation has become increasingly prevalent in various aspects of modern life. As the Facility services have matured over the past few decades, technology has permeated the entire value chain of Facility Management services. The digital landscape has witnessed substantial technological advancements, influencing the perception and expectations of service levels within the realm of Facility Management. This is exemplified by the application of digital technology in the following areas:

– Utilization of IoTs in utilities systems and sub-systems

– Implementation of software applications for workflow management and analytics, as well as procurement and stock management

– Integration of Artificial Intelligence and Machine Learning for predictive maintenance, forecasting, and reporting

– Utilization of Augmented Reality for interior design, space planning and management

The strategic selection and application of technology in functional areas necessitate thorough analysis based on the following premises:

– Ensuring functional fit-for-use

– Assessing ease of availability and implementation

– Aligned with the organization’s strategic rationale

– Enhancement of safety measures

– Mitigation of risks or avoidance altogether

– Overall efficiency improvement and carbon emissions reduction

– Realization of economic gains

– Comprehensive gains assessment

Despite the deployment of best-fit technology, the failure of adoption and standardisation can be attributed to a prevalent aversion towards utilizing the facility, stemming from conservative cultural norms, limited awareness, and other cultural intricacies. Moreover, the rapid evolution and advancements in technology render the integrated workplace management ecosystem susceptible to the obsolescence of current technological solutions.

The profound impact of digital technology on Facility Management services lies in its transformative potential, which can be fully realized by carefully harmonizing its beneficial outcomes with the values of society and culture and aligning with long-term business objectives.

Technology for Janitorial Services

Integrating technology, a pervasive force in modern state-of-the-art buildings brings numerous benefits to janitorial services. In commercial and residential properties, these services are of paramount importance. High-rise buildings, designed with cutting-edge technologies to enhance the quality of life and business operations, rely heavily on the safety and well-being of all individuals within the premises. The janitorial services portfolio caters to these critical requirements. Conventional work methodologies have evolved to foster a safer and healthier environment. Adopting technology in cleaning equipment and appliances has not just advanced but has revolutionised the maintenance of building infrastructures. The impact of the COVID-19 pandemic has notably accelerated the transformative journey toward sustainability, and technology integration is a crucial driver of this progress.
This discourse not only delineates the common application domains suitable for embracing technology-driven transformations but also underscores the pivotal role of the Facility Manager. By judiciously selecting the appropriate technology for the facility, they are not just making a choice but actively shaping their buildings’ future. This approach empowers the Facility Manager and makes them feel responsible for the technological advancements in their respective buildings.

  • Robotic applications in typical challenge areas for cleaning –

Building façade cleaning
 Drainage network cleaning
 Air duct cleaning
 Confined spaces –
Underground and Overhead Water Tank Cleaning
Underground Fuel Storage Tank Cleaning
 Cleanroom sanitation

Exploring appropriate innovative cleaning regimes across various areas is crucial to achieving optimal results and controlling costs.
 Amenities (Swimming Pool, Theatre/Conference Hall, Sports facilities), Facility Occupancy
 Cafeteria (Refrigeration, Storage, Kitchen, Seat area), restrooms,
 Escalators, Stairwells
 Carpet extraction
 Floor cleaning – Vacuuming, Sweeping, Mopping, Scrubbing

Buyer’s Guide for a Facility Manager?
 Define needs statement
 Concerns
o Safety
Health and Hygiene
o Cyber Security
o Environmental impacts,
o Occupancy and Time management, Customer satisfaction
 Ease of access and use of new technology
 Janitorial management software providing
Predictive Analytics and activity scheduling
o Resource planning and mapping utilisation
o Information traceability
o Reporting dashboard
o Tracking compliances – SLA, Regulatory and Statutory guidelines
o Customer Feedback Analytics
o KPI monitoring
 Interoperability of IoT devices working with different systems and sub-systems
 Resource utilisation – Water, Energy, Person-hour, Costs

Information required from the site
 Surface area schedule
 Architectural measurements of the building
 Type of surfaces
 Facility purpose
 Occupancy
 Criticality and Priority areas
 Working hours

Advancements in technology have positively impacted the management of cleaning services, leading to improved service delivery and environmental sustainability, ultimately boosting business profitability. The challenges presented by the COVID-19 pandemic have also sparked new opportunities for multifaceted business growth.
Today, the challenge is to make intelligent choices about improvising the best purpose-built technology into conventional service regimes.

Technology for Building Services

Integrated Facility Management – Digitalisation: Challenges and Opportunities

The evolution of technology from Industry 1.0 to Industry 4.0 and Industry 5.0 has been fuelled by the evolving needs of stakeholders, the environmental ecosystem, infrastructure lifespan enhancement, and the pressing need to optimise available resources. The building services industry has embraced technological advancements with enthusiasm. Technologies such as the Industrial Internet of Things (IIoT), Artificial Intelligence (AI), Augmented Reality (AR), Building Information Modelling (BIM), Building Management System (BMS) and Integrated Workplace Management System (IWMS) have played a vital role in promoting sustainability through advanced construction design development process, information management, predictive maintenance, real-time controls of building systems and sub-systems, communication, waste reduction, recycling, and reuse. Each technology has presented its unique complexities, challenges, and opportunities for Facility Management Services, paving the way for continual improvement and innovation.

Industry 4.0 and opportunities for sustainability in Building and Manufacturing Plant services

  • Challenges
    • Unfamiliar Territory: The ESG Ecosystem in the IFM services domain. The knowledge and understanding of the application of technology into ESG-centric operations is crucial for sustainable Integrated Facility Management Services.
    • Resistance to change management: Mindset rooted in a conventional cost-controlled labour-intensive service regime.
    • Absence of Regulatory Framework and Standards: The absence of relevant standards, cogent regulatory framework, and poor enforcement of environment-related rules and guidelines has diminished digital-transitive efforts.
    • Poor sustainable work culture: Poor or no focus on data, information monitoring, recording, traceability, credibility, and analytics-based decision-making culture.
    • Privacy and Data Analytics
      • Privacy and data analytics challenges pervade all three key stakeholders – IoT device manufacturers, IoT cloud service providers, and platform providers.
      • Interoperability among multiple service solutions, vertical and horizontal communication barriers, and legacy devices in old buildings with outdated controls contribute to resistance to digital transformation.
  • Opportunities
    • Digitalisation transformation with due consideration of privacy, security, transparency, traceability, the authenticity of data, system resiliency and availability, health and safety, and resource optimisation.
    • General applications in commercial building
      • Construction design development
      • Project Management
      • Fire and Life Safety
      • Lighting and Energy Management
      • Plumbing and Water Management
      • Heating, Ventilation, and air-conditioning applications
      • Vertical transport (Lifts, Escalators)
      • Transport Management
      • Waste Management
      • Facility Services
        • Employee training
        • Communications, Compliance reporting
        • Resource planning, utilisation, optimisation
        • Forecasting utilities’ demand
        • Risk management – Fault diagnosis and automated system response.
        • Efficiency improvements
        • Develop sustainable, reliable, available, maintainable, and operational architecture.
      • Digital system maintenance—It is crucial to Implement a maintenance regime with the necessary skill set to calibrate and maintain field sensors and meters as part of a preventive maintenance program. Furthermore, it is imperative to ensure that software upgrades are synchronised with hardware upgrades to meet the specific data and application requirements.

      • Selection of Technology for Building Services

The adoption of technology through conventional methods prioritizes enhancing workflow efficiency and the overall profitability of businesses. The evolution of technology now emphasizes improving user experience, minimizing environmental impact, adhering to governance standards, and promoting sustainability. Development in sensors, actuators, meters, communication protocols, IoT platforms, and analytics aims to bolster safety, security, and sustainability.

Embracing technology is crucial for improving property management and enhancing the overall user experience in multifaceted ways. It is essential to select technology that aligns with the specific needs of property owners and prioritises sustainability principles. The continuous evolution of technology presents abundant opportunities for advancing engineering services and streamlining sustainable practices. Thus, it is imperative for the Facility Management team to thoughtfully evaluate and select IoT architecture at each level within a layered architectural framework to support business and sustainability objectives effectively.

 

Business Sectors in SL Consulting

Case Study: Air-gapped network for Helpdesk and Job Order Management

Challenge:

As construction of the Corporate Office facility transitioned to the entire operation, occupancy skyrocketed to 70%. With the Integrated Workplace Management System (IWMS) still in development, a surge in service requests, complaints, and inaccuracies overwhelmed manual processes. Data privacy concerns further limited third-party involvement in digitalisation efforts.

 Information and data boundaries:

  • Third-party collection of asset and employee-specific data was restricted due to privacy and security policies.

Solution:

 An air-gapped network, completely isolated from external connections, was designed to address these challenges. This ensured data security while enabling efficient service management.

 Approach to architecture framework and solutions:

  • Target data and service
    • Building asset and locational data
    • Criticality and SLA-based classification of assets and services
    • Response and resolution information
    • Key Performance Indicators
      • Job Requests per month
      • Resolved Job Requests within SLA-based timeframes
      • Deferred and unresolved/unattended job requests
      • Resources, person-hours and costs associated per job request
      • Customer Satisfaction
    • Management
      • Software selection
        • Helpdesk ticketing and workflow management
        • Asset Management
        • Mobile applications
        • Interoperability with BMS, IWMS
        • User-friendly and customisable
        • Future upgrades
        • Associated costs – day one implementation, annual support, future upgrades
      • Software application
        • Asset criticality
        • Compliance with SLA and KPI-based analytics
        • Analytics to classify and indicate the real-time status of Job request
        • Location-based service capabilities and Geographic information system
      • Communication network
        • Network selection
          • Network coverage and reliability
          • Network bandwidth and latency
          • Scalability
          • Customer Support
          • Costs associated
        • Wired and Wireless Cellular network – 5G
        • Unlimited end-user interfaces on desktop and mobile handset
      • Knowledge Management Framework
        • Historical data-based trend analysis
        • Real-time data trending
        • Real-time dynamic information management
        • Predictive analysis
        • Forecasting demand energy, footfall, service requests
      • Resources
        • On-site SERVER
        • Helpdesk Operator to provide 24/7 coverage
      • Security
        • Private Cloud – Deployment of a dedicated on-site server for employee and asset-specific information.
        • Personally Identifiable Information and building asset data encryption, identity management, and role-based access control to the network.
        • Geo-fenced, access-controlled mobile/tablet application for the Facility Operations Service team.
        • Compliance and alignment with Information Security and Management Systems (ISMS standards – ISO 27000 family of standards and guidelines).

Project Assessment:

  • Networking protocols:
    • Secure and standardised protocols minimised vulnerabilities.
  • On-site data storage:
    • The private cloud ensures complete data control and security.
  • Carrier choice:
    • Site-specific considerations like availability and latency informed carrier selection.
  • Benefits:
    • Significant improvements in service quality, efficiency, and cost-effectiveness were observed, along with enhanced customer satisfaction.
  • Challenges:
    • Execution complexities, Higher initial costs and ongoing management considerations exist.

Quantified Benefits:

  • 25% reduction in average service response time
  • 30% decrease in monthly service requests due to predictive maintenance
  • 15% improvement in customer satisfaction scores

Conclusion:

Despite initial challenges, this air-gapped network transformed service management within the facility. Data security was preserved while achieving significant operational efficiencies and cost savings, demonstrating the effectiveness of innovative solutions in overcoming complex problems.

Technology Application in Smart Buildings: Enhancing Operational Efficiency and Sustainability

Introduction: In the realm of modern infrastructure, leveraging technology tools to enable informed decisions in operations and maintenance services has become imperative for creating smarter, more efficient buildings. Adapting and upgrading systems and applications in line with evolving needs is pivotal in the journey toward a truly smart building. The ongoing evolution of Industry 4.0 presents a myriad of opportunities and solutions that cater to occupants’ needs while optimizing costs.

Areas of Interest: The scope of technology applications in smart buildings has expanded, encompassing various domains crucial for environmental sustainability, spatial management, and enhancing end-users comfort. Large office properties today offer a range of amenities, including conference halls, sports centres, swimming pools, gyms, and smart working desks. Technological applications span multiple systems and sub-systems, such as Security, Surveillance, Fire Alarm and Suppression, Mechanical, Plumbing, HVAC, and Lighting. Intelligent monitoring, interactive analytics, and control mechanisms play a pivotal role in ensuring the structural integrity of the building, efficient Energy and Water Management, and fine-tuning Indoor Environmental Controls encompassing Air Quality, Lighting, Temperature, Humidity, Space Management, Footfall Management, and Waste Management.

Application Context: In the present scenario, environmental sustainability stands as the cornerstone of the design, construction, and operations and maintenance lifecycle of physical properties. Key Performance Indicators (KPIs) for operations teams are aligned with sustainability principles, urging stakeholders to deploy technology tools efficiently for cost-effective solutions. The evolution of Industry 4.0 facilitates the retrofitting of conventional systems and sub-systems with smart sensors and controllers. The selection of Industrial Internet of Things (IIoT) devices is guided by considerations of IoT/IP-based protocols, interoperability, and open architectures to seamlessly integrate field sensors and systems from diverse manufacturers and service providers. Addressing latency, energy efficiency, real-time user data needs, data repositories, users’ and asset data security, privacy, and associated costs are pivotal elements in this technological evolution.

Risk Assessment: Security and data privacy concerns in physical sensors, controllers, gateways, software, and carrier mediums rank among the foremost criteria for technology selection. Diligent evaluation of intrinsic security concerns is crucial for effective risk mitigation and acknowledging residual risks. Assessing gateway vulnerabilities, limited power backups, application complexity, device mobility, environmental protection of field devices, and compliance with end-to-end governing standards and architecture for carrier mediums, software, and system controls requires careful consideration of associated costs and sustainability. Implementing identity management, encryption, and authentication measures across technology layers, from field devices to data acquisition, networking, aggregation, analysis, and applications, becomes paramount in fortifying security protocols.