Operations Manual for Building Services
The Operations Manual for Building Services is a pivotal reference document for Facility Managers, Executives, and Supervision staff. It serves as a comprehensive guide covering diverse service portfolios, allowing the Facility team easy access to comprehend the intended design outcomes of building systems, sub-systems, and the service delivery level agreement.
The framework of the Facility Service Manual necessitates addressing the following critical areas:
Maintenance Policy –
Organisational objectives and business imperatives are crucial in defining the criticality of infrastructure services. Assessing the impact of service failures on occupant safety, property integrity, operating costs, and the business’s reputation helps determine the maintenance service level.
Maintenance Strategy
The strategic framework must intricately balance qualitative services and long-term cost optimisation. Complying with statutory and regulatory requirements, aligning with end-use business goals, and preserving the property’s longevity significantly influence the Facility Service model.
Service & Asset Description and Coding
Adhering to guiding principles and standards such as RICS NRM 3, CIBSE, and BESA SFG 20 for asset coding, indicative life expectancy of infrastructures, and maintenance task scheduling forms the cornerstone of effective maintenance practices.
Maintenance Procedures
Well-defined and documented procedures under Normal, Emergency, and Breakdown conditions are essential. Connecting systems’ and sub-system maintenance procedures to the Original Equipment Manufacturer’s prescribed method statements and integrated system designs ensures optimal performance.
Key Performance Indicators and Benchmarking
Key Performance Indicators (KPIs) within the Facility Management Service should encompass safety, business needs, and building occupiers’ satisfaction. Benchmarking these KPIs within the organisation across regions or industries fosters continual improvements and excellence.
Establishing a robust Operations Manual that addresses these vital components ensures streamlined Facility Management operations, fosters efficiency, and contributes to the sustained satisfaction of occupants and stakeholders.